General Terms and Conditions

This page sets out the terms and conditions that apply to our platform. It explains the rules that govern your use of the site and mobile app, and the contractual relationship between you and us. Please read these terms carefully before registering, depositing funds or placing bets. By using our services you agree to comply with the rules below and any subsequent updates.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes your login credentials, four-digit PIN and any linked payment method. Do not share your account with others or allow third parties to log in. We may suspend or close accounts where we suspect unauthorised access, fraud, multiple accounts or other misuse. You must notify us promptly if you suspect your account has been compromised.

Eligibility requirements

To use our services you must be of legal age and legally permitted to gamble in the jurisdiction where you are physically located at the time of play. You may only hold one account in your name. We require identity, age and address verification before processing withdrawals or in cases where additional checks are necessary. Failure to provide requested documents may lead to account restrictions or closure.

Acceptable platform use

Use of the platform is limited to lawful and non-fraudulent activity. Prohibited activity includes collusion, abusive behaviour, automated play, account sharing, circumvention of location checks and use of unauthorised software or devices. We reserve the right to intervene, void bets, restrict play or close accounts where our systems detect prohibited conduct or behaviour that risks the integrity of the platform.

General bonus and promotion rules

Promotions and bonuses are offered under specific promotion terms. Eligibility, wagering contributions, game restrictions and maximum cashout limits will be specified with each offer. Unless stated otherwise, bonuses are non-transferable and limited to one per customer. We may exclude certain payment methods from promotional eligibility, and we will reclaim or withhold funds where abuse, manipulation or breach of the promotion rules is identified.

Deposits and withdrawals

Deposits must be made from a payment method in your name. Withdrawal requests are subject to verification and may be returned to the original deposit method where possible. A minimum withdrawal threshold may apply. We may delay or refuse withdrawals while identity, source of funds or fraud checks are in progress. Where a withdrawal is returned or redirected, administrative checks may be required before funds are released.

Dispute resolution

If you have a complaint about your account or a transaction, contact our support team in the first instance. We will review and respond to complaints in line with our internal procedures. If a resolution cannot be reached, details of alternative dispute resolution processes will be provided where applicable. We keep records of play and transactions to assist in resolving disputes.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the platform or by other reasonable means. Continued use of the service after notification constitutes acceptance of the updated terms. You should check this page regularly for any changes. If you do not accept amended terms you should close your account in accordance with our account closure procedures.